Corporate Real Estate Solutions
CASE STUDY

Federal Government 

EMS Advisors supported a Confidential Federal Government Organization in improving performance reporting with clear metrics, team alignment, and a custom Key Performance Indicators (KPI) framework covering facilities and project management outsourced services for critical and other-purpose facilities.

Opportunity

  • Optimize metrics to ensure KPIs have meaningful impact and drive performance improvements
  • Refine performance framework to strengthen contracts and support critical milestones under tight timelines
  • Enhance team focus by clarifying priorities and streamlining workload

Expected Results

  • KPI framework refined, simplifying contracts and enhancing performance tracking
  • Contractual terms strengthened with targeted, impactful metrics
  • Milestone achieved by delivering on a compressed timeline for a critical procurement stage
  • Framework updated to current use, ensuring continued alignment with evolving operational needs
EMS integrates best-in-class, industry-standard frameworks, including ISO 41001 Facility Management, LEED sustainability, and PMI PMBOK project delivery, to ensure consistent, compliant, and high-performing capital and facilities programs across complex asset portfolios.