CASE STUDY

National Biomedical Services Organization

Confidential National Biomedical Services Organization teamed up with EMS Advisors to bring more clarity and structure to how capital projects and facilities management services are delivered. The goal was to build something that worked for the team now and could grow with them over time.

Opportunity

Strengthen tools & processes to support consistency
Clarify roles, responsibilities & approval pathways
Standardize practices across sites and capital programs
Validate outsourcing strategy

Approach

Stakeholder Discovery Discussions
Workflow Mapping Playbook Development
Playbook adoption and activation strategy
Integration with Governance & Change Management Anchors

Solutions

Built-In knowledge transfer
Decision-making aids
Designed for real use, not shelf life
Dependable consistency that supports growth and workforce transitions

Results

Playbook launched as core CRE delivery tool
Onboarding improved with greater clarity & engagement
Team orientation supported adoption & shared ownership
Tools introduced for planning, procurement, quality assurance & effectiveness

Client quote

We value the personalized partnership we experience with EMS Advisors.

EMS integrates best-in-class, industry-standard frameworks, including ISO 9001, LEED sustainability, and PMI PMBOK project delivery, to ensure consistent, compliant, and high-performing capital and facilities programs across complex asset portfolios.